Accessibility Statement for Planet Honda

Timco Inc. dba Planet Honda is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.


Measures to support accessibility


Timco Inc. dba Planet Honda takes the following measures to ensure accessibility of Planet Honda:

  • Include accessibility throughout our internal policies.
  • Integrate accessibility into our procurement practices.
  • Assign clear accessibility targets and responsibilities.
  • Employ formal accessibility quality assurance methods.


Conformance status


The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Planet Honda is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.




We welcome your feedback on the accessibility of Planet Honda. Please let us know if you encounter accessibility barriers on Planet Honda:

  • Phone: 908-964-1600
  • E-mail: [email protected]
  • Visitor address: 2285 US-22, Union, NJ 07083
  • Postal address: 2285 US-22, Union, NJ 07083
We try to respond to feedback within 2 business days.


Technical specifications


Accessibility of Planet Honda relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • CSS
  • JavaScript
These technologies are relied upon for conformance with the accessibility standards used. Additionally, Planet Honda has deployed accessiBe’s AI Solutionto provide accessibility optimization on our website.


Limitations and alternatives


Planet Honda strives to remove all barriers to access relating to the website. However, despite our best efforts to ensure accessibility of the website, there may be some limitations. Planet Honda has been unable to remove these limitations because of technical issues created by the content provided by third parties. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue or limitation not listed below. Known limitations for Planet Honda:

    1. Dealer eProcess Platform: This is the software that our website is built on. Dealer eProcess is active in improving their platform for accessibility. We automatically receive updates to their platform as they are implemented. Additional information about accessibility and Dealer eProcess can be found at their website.

    2. Third Party Providers: Planet Honda utilizes several vendors to provide certain functions on our website. These vendors also have accessibility initiatives underway. We automatically receive updates to their services as they are implemented.

      1. CarNow
        1. Provides chat / text functionality.
        2. Color contrast issues have been addressed.
        3. Other accessibility issues affecting keyboard navigation and screen reader functionality have been raised to the vendor.
      2. SpinCar
        1. Provides functionality to display photos and feature information about vehicles on the website.
        2. Keyboard navigation and screen reader issues exist in the app.
      3. NCCI
        1. Provides “Get Pre-Approved Instantly” application functionality.
        2. Keyboard navigation and screen reader issues exist in the forms.
        3. Color contrast issues exist on the pages for this process.
      4. Xtime
        1. Provides functionality to schedule service appointments.
        2. Color palette changes that meet ADA standards are scheduled to be implemented during the first quarter of 2020.
        3. The Xtime Product team is committed to becoming WCAG 2.0 and ADA compliant by the first half of 2020.


    Assessment approach


    Timco Inc. dba Planet Honda assessed the accessibility of Planet Honda by the following approaches:

    • External evaluation
    • Communicating with third-party vendors to request accessibility for the functionality we utilize on our website.